Got a question for us or want to contact us?

Feel free to drop us an email at whatsup@hmheroes.com;

or message us via FacebookTwitter or Instagram at your convenience; 

we will reply to you shortly and as fast as we can! 

 

Frequently Asked Questions:

PRODUCTS

1. Are you really all vegan? What about the sugar?

Yes, we are, even our sugars are vegan. Being plant-based vegans ourselves, we nitpick our ingredients to ensure they are all vegan and cruelty-free. Our sugars are vegan and have not been filtered with bone char.

2. Are you really 100% all natural?

Yes, we are! We don't use any synthetic chemicals in our products nor do we use any preservatives. We use ingredients that are easily recognisable: rice, coffee, cocoa butters, coconut oil, sweet almond oil. 

Our products are paraben free and don't contain any nasties. 

The less common ingredients we use which you may not have come across before are:

Candelilla Wax - Used in our lip balms and tints. A plant-based wax derived from the Candelilla shrub, native to Northwest Mexico and Southwest United States. It is a safe vegan alternative. It has a Low Hazard rating of 0 on EWG (Read more on its EWG rating here.)

Iron Oxide - Used in our lip tints. Commonly used in mineral makeup, Iron Oxide is a naturally occurring mineral.  It gives our lip tints a nice beautiful rosy hue. It has a Low Hazard rating of 2 on EWG (Read more on its EWG rating here.)

Boron Nitride - Used in our lip tints. Boron Nitride is a safe naturally occurring mineral used in mineral makeup. It gives our lip tints just the right amount of slip and shimmer. It has a Low Hazard rating of 0 on EWG. (Read more on its EWG rating here.)

3. Are your products organic?

Most of our products are organic: our lip balm, lip tints & coffee scrub are made using organic ingredients. 

4. Where are your products made in? Where is Handmade Heroes from?

Handmade Heroes and all of our products are all handcrafted in Singapore.

5. Is your packaging BPA-free?

Yes, all of our packagings is BPA and worry-free.

6. How long do your products last? And how do they last without preservatives?

With the self-preserving properties of the ingredients we use and the elimination of water, our products have a shelf life of 6 months to 1 year.

Our lip balms, tints, and dry shampoos have a shelf life of 1 year. 
Our lip and body scrubs have a shelf life of 6 months. We recommend using our scrubs within 3 months of opening.

7. How do I keep my products?

Keep in a cool, dry area. Avoid introducing water to the products and always use clean hands (or spoon, preferably).

Introducing water to the products will provide a suitable environment for bacteria to grow and thrive.  And we certainly don't want that!

8. How do I use your body scrubs?

Our body scrubs require a little bit of water.

In the shower, place a spoonful of body scrub in your palms and add a splash of water. Mix in your hands until it is creamy in texture and luxurious to scrub. Scrub and leave on for 2 to 5 minutes for best results. Shower as per normal and towel dry.

Our body scrubs leave you beautifully moisturised after, so you don't need to apply any lotions or cream!

9. Are you coming out with this _____ product? I would love to have an all natural version of it!

We have a lot more products in our pipeline. So stay tuned for that! If you would like to see a natural version of a specific product, feel free to let me know of your requests! Email us at heythere@hmheroes.com or contact us on any of our social media pages. We love to hear your thoughts!

10. Can my young daughter/son use your lip tints/balms? 

Yes! Our lip tints and balms are made of all natural ingredients, so you don't have to worry about them eating it. They don't contain any petroleum or any other nasty chemicals. You can feel very safe with our products.

11. Do you have a brick and mortar shop? Where can I try out your products?

We don't have a brick and mortar shop. If you wish to try our samples, we do have pop-up stores and events every now and then. Follow us on Instagram or Facebook to be updated on our next pop-up!

 

SHIPPING

1. Do you ship internationally?

No, we only ship within Malaysia. For international orders, please visit our international website: www.handmade-heroes.com

2. What are the methods of delivery for Malaysian orders and processing time for orders?

To ensure safe delivery of all our orders, we use registered mail service for all local orders using GDEX. 

Once you place your order, kindly allow 2-3 business days for your order to be processed and shipped out. 

 

 

RETURNS & REFUND POLICY 

Every Handmade Heroes product is handcrafted with love, care and detail to ensure quality. Regrettably, we are unable to offer returns and refunds once the product has been opened and used due to hygiene reasons. However, if you received an incorrect order, kindly get in touch with us at whatsup@hmheroes.com and we will send the correct order to you as soon as possible!